Next Cloud Files

10/20/2023 NextCloud Internal Server Error

SITREP

• cloud.studianova.org was an open window on my desktop, when I tried to open file apps above picture was displayed.
• I could still refresh other apps
• When I logged back in and out, all apps were blocked
• Dharmik could still open files on nextcloud, I could not open the link he sent.
• Logged in an another user, April, and same problem
• BSA was acting weird and not allowing me to paste in a picture.

Recent Changes

• 2F implemented a few days before
• back-ups were running, but no errors in the logs

Immediate Actions Taken

• Dharmik logged in to webmin and found the error messages as below:

• The /dev/md2 partition was full and causing error messaged
• IONOS customer service said this folder was a raid server for boot only and should not cause the problem.
• IONOS said that more memory could not be added to md2 because some kind of software would not allow this to be done.
• IONOS offered to remove unneeded data from the md2 and put in /var, a ticket was put in and scheduled or Monday at 8AM eastern ($75).
• Dharmik deleted some files including Rosario SIS.
• IONOS restarted the server and the issue resolved.

Corrective Actions

1. Remove mail.studianova as this is on the server where we had the problem
2. Remove all unneeded files, dharmik noticed up to three instances of NextCloud.
3. Victoria to learn how to restart the server
4. Identify the root cause of having to re-start nextcloud server two days in a row

Lessons Learned

• Having the off-line server passwords was critical to working with IONOS.
• Removing unneeded files reduces complexity of trouble shooting.