NextCloud Offline

10/18/2023 NextCloud files seemed to slow down then it went offline entirely.

First Indications

• Working in files, saving copies of files, then opening and finding them blank
• Also very long times to select all and copy

Recent Changes

• 2F had been implemented earlier in the day, but no direct issues afterward
• Rakib had been working on setting up the back-ups using the IONOs package

Sitrep

• Talk app was hanging, not functional
• Both servers were online and 'green' when logged into IONOS
• Moodle, BBB, Bookstack App, Studia Nova, Freedom Library were all up and running.
• Called Customer support, the person could not 'find nextcloud'  on SNapps or SN cloud
  

Actions Taken

• IONOS Customer support re-booted the servers

 

Lessons Learned

• We can not store critical passwords only in nextcloud, we must have a secondary back up.
• Victoria can no see the software IP address and can not work with customer support on