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NextCloud Offline

10/18/2023 NextCloud files seemed to slow down then it went offline entirely.

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First Indications

  • Working in files, saving copies of files, then opening and finding them blank
  • Also very long times to select all and copy

Recent Changes

  • 2F had been implemented earlier in the day, but no direct issues afterward
  • Back upsRakib had been setworking on setting up bythe Rakib.back-ups using the IONOs package

Sitrep

  • Talk app was hanginghanging, not functional
  • Both servers were online and 'green' when logged into IONOS
  • Moodle, BBB, Bookstack App, Studia Nova, Freedom Library were all up and running.
  • Called Customer support, the person could not 'find nextcloud' - it was not on SNapps or SN cloud

Actions Taken

  • IONOS Customer support re-booted the servers

 

Lessons Learned

  • We can not store critical passwords only in nextcloud, we must have a secondary back up.
  • Victoria can no see the software IP address and can not work with customer support on 
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