NextCloud Offline
10/18/2023 NextCloud files seemed to slow down then it went offline entirely.
First Indications
- Working in files, saving copies of files, then opening and finding them blank
- Also very long times to select all and copy
Recent Changes
- 2F had been implemented earlier in the day, but no direct issues afterward
- Rakib had been working on setting up the back-ups using the IONOs package
Sitrep
- Talk app was hanging, not functional
- A servers were online and 'green' when logged into IONOS
- Moodle, BBB, Bookstack App, Studia Nova, Freedom Library were all up and running.
- Called Customer support, the person could not 'find nextcloud' on SNapps or SN cloud
Actions Taken
- IONOS Customer support re-booted the servers, resolved the issue, took a few minutes to come up
- Ticket was put in to find out why he can not see nextcloud on any of the servers, all three checked.
Lessons Learned
- We can not store critical passwords only in nextcloud, we must have a secondary back up.
- Victoria can not see the software IP address and can not work with customer support
Corrective Action
- Ask Rakib to investigate the back up process and come up with a fix
- Customer support can not see that Nextcloud is installed, wh