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NextCloud Offline

10/18/2023 NextCloud files seemed to slow down then it went offline entirely.

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First Indications

  • Working in files, saving copies of files, then opening and finding them blank
  • Also very long times to select all and copy

Recent Changes

  • 2F had been implemented earlier in the day, but no direct issues afterward
  • Rakib had been working on setting up the back-ups using the IONOs package

Sitrep

  • Talk app was hanging, not functional
  • BothA servers were online and 'green' when logged into IONOS
  • Moodle, BBB, Bookstack App, Studia Nova, Freedom Library were all up and running.
  • Called Customer support, the person could not 'find nextcloud'  on SNapps or SN cloud

Actions Taken

  • IONOS Customer support re-booted the serversservers, resolved the issue, took a few minutes to come up
  • Ticket was put in to find out why he can not see nextcloud on any of the servers, all three checked.

 

Lessons Learned

  • We can not store critical passwords only in nextcloud, we must have a secondary back up.
  • Victoria can nonot see the software IP address and can not work with customer support on 

Corrective Action

  1. Ask Rakib to investigate the back up process and come up with a fix
  2. Customer support can not see that Nextcloud is installed, wh
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