NextCloud Offline

10/18/2023 NextCloud files seemed to slow down then it went offline entirely.

First IndicationsSITREP

• WorkingI was working in files, savingnoticed copiesthat offiles files,were thenslowing openingdown. andAlso findingcopied themfiles blank
were blank.
• Also very long times to select all and copy
• Then Nextcloud went totally offline
• Checked Talk app was hanging, not functional
• Checked IONOS servers were online and 'green'
• Checked Moodle, BBB, Bookstack App, Studia Nova, Freedom Library were all up and running.
• Called Customer support, the person could not 'find nextcloud'  on SNapps or SN cloud

Recent Changes

• 2F had been implemented earlier in the day, but no direct issues afterward
• Rakib had been working on setting up the back-ups using the IONOs package

Sitrep

Immediate

• Talk app was hanging, not functional
• A servers were online and 'green' when logged into IONOS
• Moodle, BBB, Bookstack App, Studia Nova, Freedom Library were all up and running.
• Called Customer support, the person could not 'find nextcloud'  on SNapps or SN cloud
  

Actions Taken

• IONOS Customer support re-booted theboth servers, this resolved the issue, took a few minutes to come up
• Ticket was put in to find out why he can not see nextcloud on any of the servers, all three checked.
were

checked,

Lessonsalso Learned

to

investigate
• Wewhy canit notwent store critical passwords only in nextcloud, we must have a secondary back up.
• Victoria can not see the software IP address and can not work with customer support
  offline.

Corrective Action

1. Ask Rakib to investigate the back up process and come up with a fix
2. Customer support can not see that Nextcloud is installed, whaddress with Rakib.

Lessons Learned

• We can not store critical passwords only in nextcloud, we must have a secondary back up. - hardcopy on file at 3161
• Victoria can not see the software IP address and can not work with customer support